Architecture for Business Operations
Architecture for Business Operations
Microsoft Dynamics 365
Dynamics 365 Sales
The CRM sales module serves the optimization and automation of processes in sales. Your sales staff have online and offline access to all data, allowing them to work more efficiently and giving them more time for their sales tasks. By registering customer preferences and activities as well as creating follow-up activities, your sales staff can keep an eye on all prospects and master the sales process. Evaluating sales opportunities allows the improved prioritization of sales projects. At the same time, the Dynamics 365 for Sales module supports the management of all essential documents – from quotations and orders to contracts and renewal notices.
Dynamics 365 Marketing
The marketing module helps you pool all your customer information and implement and evaluate marketing campaigns efficiently. With the help of analysis and reporting functionalities, you can measure the success of previous marketing activities, assess customer preferences, plan and initiate new campaigns. Using the bulk import of data, automatic removal of duplicates and tracking of opt-ins/opt-outs, significantly increases the efficiency of your campaigns. This CRM marketing module allows you to systematically measure marketing performance as well as minimize campaign costs.
Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service helps maximize client satisfaction and improve resource productivity for on-site installation, maintenance, and break/fix services. This is applicable only for organizations providing field-based services to their clients.
Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
​
-
Understand and predict your customer needs throughout the journey, delivering value with every interaction through personalized communication.
-
Utilize the omni-channel capability to interact with customers on their preferred communication platform.
-
Provide customers with a consistent service experience to ensure that even if their case is transferred between agents or across channels, the customer receives a unified experience.
-
Utilize the relevance search to provide related and most appropriate articles/insights.
Dynamics 365 Artificial Intelligence
Organizations today are embracing the power of Artificial Intelligence (AI) to revolutionize their digital transformation journey and to harness the great potential that AI brings to the business.
​
Microsoft Dynamics 365 Artificial Intelligence (AI) delivers out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to take informed actions. The AI infused tool accelerates the functionalities of business applications to reinvent sales, marketing, and customer service.
