Architecture for Business Operations
Architecture for Business Operations
Unlock Seamless Contact Center Operations with Archibo Connect 365: Integrate Cisco Webex and Microsoft Dynamics 365
Transform your call center into a powerhouse of efficiency and customer satisfaction by integrating Cisco Webex Contact Center or Cisco Finesse into Microsoft Dynamics 365 CRM. With Archibo Connect 365, your agents gain a robust, omnichannel desktop that allows them to work smarter—not harder—while anticipating future needs.
Create a workplace where agents excel, and customer satisfaction thrives.
Key Benefits for Your Agents:
Synchronize Microsoft Teams and Webex CC Presence
for real-time agent availability.
Agent Status Control
for smooth team management.
Seamless Transmission of IVR and Call Data
ensures no information is lost.
Real-Time Data Display
based on Cisco Finesse insights.
Elevating Agent and Customer Experiences
Deliver Exceptional Customer Experiences with Archibo Connect 365 Integration
Your agents need the right tools to perform their best. With Archibo Connect 365, your agents can focus on delivering timely, personalized service with every interaction. Whether it's solving customer issues or responding to inquiries, Archibo Connect 365 ensures they have everything they need within a single, intuitive interface.
What Makes Archibo Connect 365 the Best Choice?
Equip your supervisors with the insights they need to lead teams effectively.
Empower Agents
To make informed decisions with the right data at the right time.
Unified Desktop
A single interface combining Cisco Webex and Dynamics 365.
Streamlined Processes
For faster, more efficient customer service.
Empower Supervisors with Real-Time Insights
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Boost Supervisor Efficiency with Automated Data Collection and Insights
With Archibo Connect 365, supervisors no longer need to guess how their teams are performing. Real-time data is captured at every interaction, providing supervisors with the insights they need to make informed decisions, balance workloads, and drive efficiency. Managers can now track agent performance and optimize processes with ease.
The result? A happier, more engaged team and improved customer satisfaction.
Supervisor Features:
Equip your supervisors with the insights they need to lead teams effectively.
Real-Time Skill Group and Queue Updates:
Know exactly how each team is performing.
Automated Collection of Call Data
For seamless reporting and analysis.
Flexible Widgets
Dockable, hidden, or minimized as needed to suit your workflow.
Streamline Outbound and Sales Teams with One-Click Calls
Simplify Your Sales and Outbound Team Operations with Click-to-Dial
Your sales and outbound teams have a lot to do.
Your sales and outbound teams can now focus on building relationships, not wasting time with manual processes. With Archibo Connect 365, your agents can call with a single click, ensuring accuracy and efficiency in every customer interaction. Whether handling long call lists or inbound inquiries, Archibo Connect 365 offers a streamlined, easy-to-use solution.
Key Benefits for Outbound and Sales Teams:
Make every call count with the precision and efficiency of Archibo Connect 365.
Click-to-Dial
No more manual dialing or typo errors—just one click to connect.
Seamless Integration
with Dynamics 365 for easy contact management.
Real-Time Updates of Agent States and Queues
Stay on top of your team's workload.
Why Choose Archibo Connect 365?
Effortless Installation and a Unified Experience
Archibo Connect 365 is designed to be simple and effective. No hardware installation is required, and our solution integrates fully within Microsoft Dynamics 365.
Features That Set Us Apart:
Make every call count with the precision and efficiency of Archibo Connect 365.
Effortless Setup:
Simple installation with no hardware required.
Redundancy
built in, so your system is always operational.
Serverless Architecture
for seamless scalability.
Unified Agent Experience:
A single desktop that enhances the agent’s workflow.
Archibo Connect 365 helps agents deliver personalized experiences while improving overall contact center performance.
Our Journey so far
