Architecture for Business Operations
Architecture for Business Operations
INTEGRATION OF CISCO WEBEX CONTACT CENTER OR FINESSE IN MICROSOFT DYNAMICS 365
Offer your call center Agents exactly what they desire, while considering their future needs, by equipping your agents with a highly sophisticated, smoothly embedded Dynamics-based omnichannel desktop with Webex or Cisco Contact Center.
An impactful, customer- centered workplace for agents
THE DELIVERY OF EXCELLENT EXPERIENCES BEGINS BEFORE ANY CONTACT WITH DYNAMICS 365
Optimized experiences for agents and customers
Your agents need the right tools to get the most out of their interactions with customers. With an integration solution like Archibo Connects 365 powered by Dynamics, your agents have everything they need to focus on your customers and their concerns in a timely yet personalized way.
This is the optimal agent experience that enables an improved and more efficient CX.
AUTOMATE THE COLLECTION OF INTERACTION DATA AND OPTIMIZE YOUR SUPERVISORS WORKFLOW
Insights for supervisors: the key to increasing efficiency
By integrating Dynamics with Webex and Cisco Contact Center via Archibo Connects 365, data is automatically captured at every interaction to intelligently support your managers' decisions. Provide them with the insights that help them manage their teams and workloads in the most effective way.
SAVING TIME ON ANY CALL WITH ARCHIBO CONNECTS' WORLD-CLASS DYNAMICS INTEGRATION
Guarantee success for your outbound teams
Your sales and outbound teams have a lot to do.
Make their lives easier with a Dynamics 365 integration like Archibo Connects 365. Thanks to our integration of Webex or Cisco Contact Center with Microsoft Dynamics 365 Omnichannel, manual typing of phone numbers is a thing of the past - making typos and misplaced calls a thing of the past.
Whether your outbound teams need to work through long lists or your inbound teams need to be able to reach individual customers or teammates, with Archibo Connects, every contact is just a click away.
Experience the benefits of Archibo Connects for Microsoft Dynamics.